Frequently Asked Questions

We've got your mental health covered with two main types of care:

Medication Management – Expert guidance on psychiatric medications to ensure your treatment is both safe and effective Supplement Evaluation – Personalized recommendations for supplements and vitamins that can support your mental wellness journey

Talk Therapy – Our diverse team uses evidence-based approaches tailored to your unique situation and goals

Mental health care isn't one-size-fits-all. Your journey is unique to you:

Some people thrive with therapy alone, working through challenges and building coping skills Others find that medication helps stabilize their symptoms so they can feel more like themselves Many discover that combining both approaches gives them the best results

Not sure where to start? We offer a free 10-minute meet and greet where you can chat with a provider about your concerns and explore what might work best for you. It's an easy way to take that first step toward feeling better.

We specialize in evidence-based treatment for many mental health challenges, including:

• ADHD
• Anxiety
• Depression
• OCD
• Women's mental health concerns
• Self-esteem issues
• Relationship challenges
• Grief and trauma
• Stress and burnout
• Mood disorders
• Parenting difficulties

Our approach combines medication management, therapy, and holistic care to create a personalized plan that supports your long-term wellbeing.

Life happens! To reschedule:

1. Log into your SohoMD/AMD Patient Portal
2. Go to "Appointments"
3. Select your appointment
4. Choose a new time that works for you

Need to cancel? You can do that through the portal or by calling us directly.

We do ask for 24 hours' notice for changes, to respect your provider's time and keep appointments available for others who need care. Last-minute cancellations or no-shows may result in a fee.

We get it—things come up. But to keep our schedule running smoothly, we have a 24-hour cancellation policy. If you miss your appointment without giving us at least 24 hours' notice, you might be charged a no-show fee.

We're not an urgent care provider, so we don't offer same-day emergency appointments. If you're experiencing a crisis, please go to your nearest urgent care center or ER.

For non-urgent needs like prescription refills or treatment planning, we're here to help. Messages through our patient portal typically receive a response within 24–72 hours. Need more support? Call us at (212) 369-6757.

Yes! We accept most major insurance plans, though coverage varies by state and provider. We recommend:

Calling your insurance company to confirm your benefits and potential costs

Our team will also verify your insurance before your appointment and let you know what to expect

Questions? We're happy to help—just contact our office.

Your cost depends on your specific insurance coverage, including your copay, deductible, and coinsurance. For the most accurate information, call your insurance provider directly before your appointment.

No insurance coverage? No problem. We offer self-pay options so you can still get the care you need. Contact our office for details on pricing and payment plans.

Absolutely. Your privacy is our priority:

All appointments are completely confidential and protected by HIPAA regulations

Your personal and medical information is securely stored

We never share your information without your consent, except when required by law

Yes! All our virtual appointments use a secure, encrypted telehealth platform that's fully HIPAA-compliant. Your privacy is protected at all times.

Of course. You can request your records at any time—just log into the SohoMD/AMD Patient Portal or call our office. We ask for a bit of advance notice so we can get everything together for you promptly.